1. Emergency Department Diversion
Staffed with RN Case Managers and Client Advocates our teams are focused on reducing inappropriate use of the Emergency Departments. This program provides wrap-around services through local community outreach to individuals that need our services. Our highly skilled staff focus on addressing an individual’s unmet needs such as primary care, access to Substance Use Disorder (SUD) treatment and Behavioral Health care, housing, transportation and other medical needs.

2. Bridges to Healthcare
A program of the high intensity of case management for complex patients requiring daily interaction for six months by a nurse case manager and community health worker team. This team has very low caseloads in order to provide patients high intensity case management. A clinical pathway to navigate hospitalized patients with severe medical complications of IV drug abuse has been implemented to prevent multi-week hospitalizations for IV antibiotics. These patients are navigated into residential substance use disorder treatment while receiving IV antibiotics and then transitioned into housing.

3. Foundational Community Supports (FCS)
Housing and Employment Assistance Services
Foundational Community Supports (FCS) is also referred to as Initiative 3 of the Healthier Washington Medicaid Transformation. FCS helps our most vulnerable beneficiaries get and keep stable housing and employment, in support of their broader health needs.


4. Individual Complex Case Management
Our experienced Case Management framework can support clinics and healthcare systems as they develop and learn to deliver Case Management services to their patients. We are able to provide the outreach and collaboration with clinic staff in order to manage challenging patients that need that extra support.

5. Opioid Resource Network (ORN) Program

Through funding by the HCA and the Greater Columbia Accountable Community of Health (GCACH) we’re happy to serve as the ORN Network Manager. The Opioid Resource Network is a one-call resource that can connect individuals with Opioid Use Disorder to Medication Assisted Treatment (Suboxone) and other wrap around services.

6. Hub and Spoke
We proudly support the Hubs in both Everett and Spokane as a referral only provider. Our responsibility is to connect with organizations, hospitals, syringe exchanges, Fire Departments and more to find individuals in need of Medication Assisted Treatment and help facilitate easy access to substance use disorder care.


7. Pasco Resource Navigation (PRN)
We partner with the City of Pasco to provide outreach services to citizens that have been identified as over-using high cost services, such as hospital, ED and emergency medical services. Our team coordinates services that help them stabilize and lead healthier lives.


8. Governor’s Opportunity for Supportive Housing (GOSH)
The State Hospital Discharge and Diversion (SHDD) Program is a collaboration between the Aging and Long-term Support Administration (ALTSA) and Eastern and Western State Hospitals to provide increased discharge and diversion options for clients residing at those institutions. As part of that effort, the Governor’s Opportunity for Supportive Housing (GOSH) has contracted directly with Consistent Care Support Services to provide housing search and tenancy support services for individuals wishing to live independently. These are intensive services that pull together various community supports and resources to help support the transition for people choosing independent housing.

WA Map of Services Image.png