Success Stories
Hannah K, Housing and Employment Specialist
November 2022
Brooke was introduced to Consistent Care most recently as someone whose name had “slipped through the cracks” each time she tried to connect with services. She had been through our services before, but sometimes the timing isn’t right. Brooke needed intensive medical case management to get orthotic shoes with toe inserts, braces for her arms and wrists, recovery from multiple surgeries, dentures, and basic human needs like shelter, food, and water. As a mother and a victim of the opioid epidemic, Brooke has been enduring living on the streets for the better part of the last decade and has paid in fingers and toes, which she lost to frostbite. This October, Brooke moved into her first apartment on her own. Brooke is so happy to have a door to lock; she couldn’t remember the last time she had her own door that no one else could enter but her. She has onsite free laundry facilities, a porch all to herself, and an entryway that’s “perfect for a little Christmas wreath!” Brooke’s home isn’t quite everything she dreamed of, but it is right for her. She is grateful to not have to spend another winter on the streets; even her counselor congratulated her and had the entire staff sign a card for her to show how happy they are for her. After over a decade on sidewalks and under bridges, Brooke gets to rest her head on her pillow, in her home, behind her door that locks.
November 2022
Zoe is a survivor of domestic violence. She has moved into her own apartment, where she feels empowered to live in her own space. Even though she feels safe, she was concerned about the two cats she had to leave with her abuser. Her next step after securing her own living space were to find and rescue these cats. With safety precautions in place, Zoe and her case manager, Hannah, drove around the old neighborhood looking for the abandoned cats. Surprisingly, the cats heard and recognized Zoe's voice and ran to her. Several treats later and lots of love, the cats were reunited with Zoe and living happily in their new apartment.
June 2023
T. Stannard was able to get a full-time job at McDonald's and is also working as security at the arena as a volunteer. Once she secures housing, the judge has assured her that she will resume full-time custody of her daughters. She is on the YWCA’s waitlist for a voucher, and her care team is anticipating she’ll be moving into her own place by the end of summer. She is making great progress!
C. Pugliese recently moved to Western Washington, secured a job, enrolled in IOP, and resumed full custody of her children. She is now applying for one of the three-bedroom units in Pierce County for permanent placement.
S. Cope was discharged from PCE and is now living at a Revive house. He successfully got a job at Grocery Outlet with the long-term goal of using the funds from Grocery Outlet to pay for his recertification as a forklift operator.
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July 2023
Scott H. said to me today “I’ve known you for, what, six weeks now? And my whole life is turned around. I have hope again.”
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Scott was in a car accident several years ago that left him disabled and unable to work for an extended period, he then found himself suddenly homeless, jobless, and unable to pay bills, which had him living in a tent for the last year. Scott was a stay-at-home father while his children were young, so he was especially concerned about having multiple gaps in his resume and was even turned down by a couple of places we applied.
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Since he got the job at Walmart last week, the opportunity arose to move into a friend’s apartment who has been looking for a roommate. He is now housed and employed thanks to all his hard work. He specifically asked me to tell my manager “I would recommend this program to anyone in need, the people are friendly and really care about you. Everyone should go through this program.”
Randi C, Housing and Employment Specialist
November 2022
Laura has been couch surfing or living on the streets for the past four years. Her case manager, Randi has worked diligently with Laura throughout her experiences to find affordable and sustainable housing. Additionally, Laura has severe medical problems that does not allow her to work. The process of applying for disability further complicates her situation. However, Randi has worked collaboratively with Laura to find housing through the HEN program. She has worked hard to recover from multiple surgeries, gain employment at Dollar Tree, and sustain her home.
November 2022
Amanda has been working with Randi for the last four years. Throughout all her struggles, Randi has been her champion to advocate on her behalf. Amanda has not been able to receive disability income even though she has a severe mental disability. Even with the challenges of mental health issues, Amanda has secured employment through the HEN program and can sustain her life. She stated, "I am really happy and grateful for this program and my case manager." Randi continues to help Amanda work through problems that may arise and overcome any obstacles.
July 2023
​Amy was living in an apartment complex for the last three years and the building was sold and the new owner was converting it into housing for migrant workers only. Amy was told she had to be out of the apartment by the end of April. Amy is on a fixed income from SSDI and her current rent was only $400 a month so she could not afford to pay move-in costs to a new place and was limited in where she could rent an apartment because of her limited income. She is on oxygen 24/7 using an oxygen concentrator and has to use an electric wheelchair to get around so she is unable to pack her belongings or move them. Her former Housing Specialist was able to help her apply to the Meadows Annex apartments. When I took over the case and followed up with the landlord, Dawn, I was told that Amy was approved and would be able to move in as soon as the contractors were finished fixing the apartment. The CCG program paid the move-in costs and also paid a moving company to move Amy's things. She was able to move into her new apartment in July. She is slowly unpacking with help from her caregivers and is very excited that she found a place and will not end up on the streets or at a shelter.
July 2023
​Dondalea had moved in with her friend at The Mesa Apartments and within a week they were having issues, arguing constantly, and her roommate was threatening to kick her out. After we confirmed that her roommate could not legally kick her out, she began treating Dondalea even worse to get her to leave on her own and was threatening to call DSHS and her HEN provider and tell them that she lied to get into services to try and get her terminated from those programs. I spoke to the property manager at The Mesa Apartments and asked if Dondalea was eligible to move into another unit on her own because if she chose to leave her roommate's apartment, she would have nowhere to go. Her mom was not allowed to let her back with her per her mom's landlord and she had no one else she could stay with. Grey had another studio apartment available and said if we could get confirmation that HEN would continue paying rent at the new apartment, she would allow Dondalea to move into it. We called Neighborhood Connections to ask if HEN would pay rent at the new apartment instead of the one she shared with her roommate and initially, they said no because they had just paid move-in costs to get her into the apartment with her friend. It took a few phone calls and speaking to managers a few times but we were finally able to get NC to agree to pay the rent at the new apartment if we paid the move-in costs. Dondalea was able to sign the new lease and moved into her empty apartment where she slept on the floor for three weeks until her furniture arrived that was purchased with TAP funds. She now has a fully furnished apartment and her friendship with her ex-roommate, which we were sure would be finished if she continued to live there or left and became homeless, is getting better every day. The last day I was at Dondalea's apartment when I had finished putting together her bed frame, her stepdad was there and told me that they never imagined Dondalea would get approved for her own apartment, let alone get a fully furnished apartment. They thought they were going to have to "scrimp and save to get her everything she needed" and said they told her to prepare to sleep on the floor for several months while they saved up to be able to afford a mattress. He thanked me for helping her and said this program is a life changer for people like his stepdaughter.
Victoria R, Team Lead
January 2023
Rebecca wanted to live with her son and dogs and needed a house. Although they had already found a landlord, Victoria assisted in the walkthrough/viewing and correspondence with the case manager to assist with payment for the move-in fees.
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January 2023
Jordan was referred to Consistent Care for assistance with his voucher from the Housing Resource Center. Victoria coordinated with his care team, and we arranged for Jordan to move into an AFH to help him better monitor his progress over the long term. Jordan is currently applying and being accepted to a unit and will move out and live independently.
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January 2023
Lavosha was homeless and living in her vehicle during the colder season. She sometimes stayed with friends in a crowded small unit. Victoria helped purchase gas for her vehicle to have heat and somewhere dry to sleep. After some care team management, we arranged for CCSS to purchase Lavosha a one-way ticket to Cleveland where she has stable housing and has moved back permanently.
June 2023
Hal I. signed the lease to his new one-bedroom apartment at Bishop Skylstad Commons in Pasco! Hal was referred to us in January and worked with Catholic Charities on the application process for an available, set-aside unit at Bishop Skylstad Commons. Hal has wanted to move to this new complex and is happy with the unit he was given. Catholic Charities provided a bed, dresser, and a laundry basket of some transitional items donated. Our next step for Hal was to plan some moving of his personal items from storage and then utilize ALTSA funding for any other transitional items he will need. Hal has always been very respectful, patient, and understanding. I enjoy working with him.
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Carl Woolery was able to meet and sign his lease agreement with Bishop Skylstad Commons. Carl completed a walkthrough of his one-bedroom unit and obtained keys! Carl was assigned to CCS in May 2023. Carl had some past housing barriers but was motivated to find housing and willing to explain anything needed in order to overcome these housing barriers. Carl was very engaging in the housing process and even encountered COVID and had to be quarantined during the process. Carl still managed to get the required paperwork that was time-sensitive. With the help of his care team and great communication, Carl now has an apartment.
July 2023
Kimberly has been a CCS client since April 2022. We assisted Kimberly in moving to the HUD 811 units in Spokane at Catholic Charities Buder Haven using a referral. Kimberly signed a lease in March 2023. After assisting with housing paperwork, utilizing funds for move-in fees, and arranging movers to pack and transport her property from Kennewick to Spokane, Kimberly began experiencing a lot of issues at her new place. Frequent or no caregivers, caregivers stealing money from her, and caregivers threatening her with violence, made her feel afraid to leave the apartment. After talking with Kimberly's care team and current landlord, we all agreed to look for alternative housing. Kimberly now signed a lease agreement with Bishop Skylstad Commons and is moving back to the Tri-Cities. Kimberly is very happy this move was able to happen for her because she felt stuck in her previous lease agreement and was unable to leave. Kimberly is now closer to family.
Kerry G, Support Services Supervisor
April 2023
Trevor has been a client since 2021 and has had many challenges in his life that were barriers to his success. His history of legal issues and mental health struggles has prevented him from having stable housing and employment. Trevor is often difficult to work with due to aggressive tendencies and difficulty communicating meaningfully. Eventually, his case worker gained his trust and respect to help him effectively. After some extensive research, his case worker found him an apartment in Seattle as an option. Trevor was not willing to live in Seattle. Other options in Everett near family or other support systems were denied. His caseworker was persistent in filing documents under the Fair Housing Act and other documentation to support his case until Trevor was approved. During this process, his case worker coached him and prepared him for his new housing environment and roommate. Trevor has worked really hard to turn his life around and stay healthy. Today, he is living in his new apartment, thriving, and has another chance at living independently.
Alisha R, Nurse Case Manager
April 2023
Client L.L. was enrolled in our Hep C Coordination program with Amerigroup. He was referred to CCSS in Tri-Cities for CG services for housing. When I first contacted L.L., he had just been discharged from a hospital after receiving six weeks of IV antibiotics for a complicated infection. He had been homeless for five years and was incarcerated for 29 years prior to that. For two months, he had spent all his income on a motel to continue to shower daily to ensure his wound would heal properly. When he was approved for a medical respite bed, he was appreciative but also apprehensive. He kept saying, “So you’re sure this is really going to happen?”
Meanwhile, another CCSS employee, Victoria R, applied for him to live at the Bishop Skylstad Commons. Within a day, he was approved to move in. He called me with utter excitement and gratitude. Now that he has a place, he is ready to proceed with further treatment.
Sarah C, Housing and Employment Specialist
June 2023
Lottie T. became a client in March 2023. Lottie was living at Kadie Glen Assisted Living facility in East Wenatchee after a long hospitalization about a year prior. Lottie was extremely motivated to rent her own one-bedroom apartment anywhere in the state of WA. We began coordinating care with Lottie’s Aging and Adult Care Case Manager. After a lengthy application process. Lottie was rejected by Quincy Vista for not having enough rental history. After a long appeal, we were able to get Lottie approved. Lottie was finally approved to move in June 2023 after submitting the paperwork. We were also able to purchase essential items for Lottie at the dollar store, as well as take her grocery shopping upon arrival to Quincy. Lottie was extremely grateful for the entire experience and thanked us for our hard work. Lottie and I plan to continue to work with one another under FCS H for community integration, as well as continue to follow up with her ADLs/basic needs and to ensure that her transition is successful.
Kirsten H, Department Supervisor
June 2023
​We have been working with Julius for about 11 months with housing stability. He is now permanently housed. Amerigroup brought him some furniture and we helped him get partial custody of his 14-year-old son. This was a lengthy process, but well worth it. He gets to see his son every other weekend and on Wednesday. He is living in a 2-bedroom unit because when he applied for it, he had 50% custody. Now, his son gets to sleep in his new bed in his dad's new apartment and on Father’s Day!
Holly T, Housing and Employment Specialist
July 2023
Nicole S. has been a homeless single mom for months with two small boys, ages 12 and 7. She finally got in at Catholic Charities at the brand new facility. She is happy to have the support from Consistent Care and is thriving in her new home.
Charles T. has been homeless for years and his story is hard. He is on the SO list, even though this was 30+ years ago this still lingers over him to this day. It is hard enough for a homeless man to get housing let alone have that challenge. Charles is finally housed at El Estero apartments and is happy to be off the street and to have a place to call home.
Mellanie M, Housing and Employment Specialist
July 2023
Amber D. had been living at the Starlight Motel in Pasco for the last 2 years before she came to Consistent Care for some help with her housing needs. Amber had been jobless as well and felt like she was at her wit's end and she was close to just giving up and heading for the streets. When I first met Amber, she was passionate about finding a job and a home. She worked just as hard as I did on looking for that perfect spot and that perfect job. Amber successfully found that job in June of 2023 at the Dollar Store in Kennewick where she works the closing shift and she absolutely loves it. Within a few weeks of Amber finding her job, we were lucky to stumble across the perfect apartment for Amber and things just seemed to fall into place. Amber signed her lease on July 14, 2023, couldn't be happier.
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​Mariah came to Consistent Care after a small stint in jail. After being released, Mariah found herself homeless with her 2-year-old son and was living on the street. Mariah was told about Consistent Care and reached out. Mariah was placed with a Case Manager and found her strength to fight and get back up. Mariah and her Case Manager worked together to find Mariah and her son a new home. In July of 2023, Mariah reached out to her Case Manager. They couldn't be happier to have a place to call home.
Veronica C, Housing and Employment Specialist
July 2023
Enrique L. has the goal of wanting to be a firefighter. He has been in and out of prison, county jail, and treatment programs. He was staying in Camp Hope Shelter when he came to Consistent Care for help. Since then, he has only relapsed once. He was very honest with me about this because I had found him a bed at Progress House, (Sober living house). I called him and told him, “They have a bed for you.” He was humbled and surprised, but he was ready to get back on track. He then made a commitment to go to 3 NA meetings a week. After he completed his 3 meetings, he got to move in with his family. The following Friday he got a call to go be a firefighter.
Joshua I. had just been released from prison. He started working and needed help with getting into a program that would help him stay out of prison. He decided that going to the Progress House would help him stay on track and out of trouble. He wanted to be around peers going through some of the same issues and hear about some of the ways they were able to prevent going back to jail. Joshua is a 20-year-old young man, who is now working at Tree Top full-time, and attending his weekly meetings. He says he is too busy to do dumb things. He wants to work, buy a car, and pay his bills.
Kristal S, Housing and Employment Specialist
July 2023
Jesus G. is coming out of a program called ROD'S House. The case manager and I worked hard to find the client housing in Sunnyside, after the client found a full-time job at Yakima Walmart. Jesus talks about how he is so tired of working hard, then going and blowing his money on drinking or partying on drugs. He stated, “I may be young, but I am so ready to finish that part of my life.” His parole officer in Sunnyside, confirms that he is working hard so he can transfer everything to Yakima, where he works. His goal is to buy a car and have a place to live on his own. He rides his bike to work and to OPT. He is currently living in the Passion House, which is helping him stay on track by being accountable and following the guidelines.
Sharkel P. has been a client since March 2023. She self-referred herself to the housing program after her apartment was flooded and needed to be remodeled. Due to Sharkel's lack of rental insurance, she became homeless with her two kids. When I first met Sharkel, she informed me that she had been couch-suffering since October 2022. Due to her credit and collection debt, it was extremely difficult for Sharkel to find an apartment complex that would accept her rental application. In late June, Sharkel applied for a 3-bedroom apartment at TMG Properties, and she was approved. She moved in on July 13 after being homeless with her kids for almost a year. Sharkel is currently finishing up her GED at Columbia Basin College. She is also on a Section 8 housing voucher, which provides her with ongoing rental assistance to live comfortably till she finishes her schooling.